Frequently Asked Questions
How do I register my athletes to run in the UAGTCA track meets?
I'm not sure if I'm going to run in the series. Should I still register?
Our Club already has 1 UserID but I want my own, Should I get one?
Do I have to be a member of the UAGTCA in order to participate in the meets?
Do I have to belong to USATF or the AAU in order to participate in the meets?
Are the track meets sponsored by UAGTCA open to all athletes?
I have entered all of my athletes in the meet, Why do I have to submit them?
My athletes' information is incorrect, how do I get it changed?
Answers:
Why Don't I see the Meet Admin link when I log In?
The most common cause of this problem is that you have probably accessed the site without using the full URL. You must access the site using www.uagtca.org not the abbreviated uagtca.org. When you leave off the WWW you may appear to be logged in but the system does not store your cookies properly thus restricting your access. The other less common problem is that you are not storing cookies properly. Check your permissions and check to make sure your clock is set properly. Cookies expire in 24 hours and if your clock is off by more than a day your cookies will not be stored properly.
How do I register my athletes to run in the UAGTCA track meets?
You must have a UserID in order to register your athletes to run in any meet (to obtain a UserId go to the main page and click on the login button, which appears on the second menu bar. if you are a new user follow the new user link where you can register, receive a UserID and be returned the Main Page where you will now see a link to the Meet Administration Center. If you already have one you should enter your userID and password. When you submit it you will be logged in and returned to the main page. Upon your return to the main page you will have access to an expanded second menu bar. If you click on the 'Meet Admin' button and you will be taken to the Meet Administration Center which has menu options for entering athletes into our database (build a Roster). An athlete must appear on a Roster before you can enter them in any meet. After you have built a Roster you can now enter those athletes into any meet that is accepting online entries at that time. After you have entered all of your athletes into a meet you must confirm them which is the last option on the Meet Administration menu list. Confirming them will generate an invoice and submit them for final processing. Once confirmed you are responsible for payment regardless of participation. Don't forget to CONFIRM your entries for processing!
If you are a new user or you lost or forgot your UserID you can follow the link in the text box on the login page that will help you resolve your problem. Do not request a new UserID to replace a forgotten UserID. Athletes submitted under the forgotten UserID will be locked & stranded on your old Roster.
When & why should I register my athletes?
You should register your athletes as soon as you think you are going to participate in any of the meets. You cannot enter an athlete in any meet until they have been registered in our system. An additional benefit of registering your athletes is preventing someone else from registering that same athlete to another team without your knowledge or consent. We do not allow duplicate registration. The athlete will remain assigned to the club that initially registered them until all disputes are resolved. All disputes are arbitrated by the UAGTCA and must be resolved before the athlete can compete for any team.
I'm not sure if I'm going to run in the UAGTCA series. Should I still register?
It costs you nothing to get a userID and register your club as well as your athletes. If you decide not to compete, so be it. However, If you do decide to compete you will only have to enter your already registered athletes into the meet. When you list your team we will keep you informed, via e-mail, of any major changes in the series.
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Do I have to be a member of the UAGTCA in order to participate in the meets?
No, you do not have to be a member of the UAGTCA in order to run in our meets. You need only meet the age requirement and any other restriction listed for the meet. Most clubs, in fact, are not members. Membership in the UAGTCA is by invitation and is only entertained with the sponsorship of a current member. You can, however, compete in any of our meets as long as you follow the rules outlined on our website.
Do I have to belong to USATF or the AAU in order to participate in the meets?
No, while the UAGTCA is an organizational member of USATF we do not require membership in USATF or any other track organization in order to run in our sponsored events. We encourage athletes to join USATF in order to receive the insurance benefits that are provided to USATF member athletes but there is absolutely no membership requirement in order to participate in our meets.
How do I get my athletes ages verified?
All athletes, under the age of 19, who compete in our meets are required to have their age verified. You do that by submitting proof of age documentation to our birth date verifier who is identified on the main meet information page. Documentation can be a birth certificate, drivers license, passport or official school registration document. Once that documentation is received the athlete will be entered into our database as verified and all future entries will automatically be accepted as verified.
Are the track meets sponsored by UAGTCA open to all athletes?
Yes, the UAGTCA runs an All-Comers development series that is primarily directed at Youth athletes. We do however, for the benefit of our many alumni run an Open division in each of the offered events. We do not offer a separate Masters division because of time constraints. It has always been our goal to be a full service organization and operate our program for the benefit of all athletes.
My question is not listed here, what can I do?
If your question has not been addressed here just drop us an e-mail at "Question" and someone will get back to you shortly. We usually respond the same day but it could take a little longer during the season.
Our Club already has 1 UserID but I want my own, Should I get one?
Be careful, Yes, your club can have more than one UserID. It can be useful but it can also be confusing. Athletes are linked to the user that entered them into the system. No other user can access those athletes, change their data or enter them into a meet. If two coaches handle different athletes then different UserIDs can work but if one User handles all athletes then it can be problematic.
I forgot my USERID, why shouldn't I just get a new one?
You can but If you apply for and receive a new UserID all athletes that you entered into the system under your old UserID will no longer be accessible to you under your new UserId. There is a facility on the login page that will allow you to recover lost or forgotten UserIDs and Passwords. We strongly suggest that you try that facility first or you can send us an E-Mail at 'Forgot UserId' and we will try to assist you in recovering your old UserId before you apply for a new one.
I have entered all of my athletes in the meet, Why do I still have to confirm them?
Confirming your athletes is required as your indication that you are ready for us to process your entry. While they are in the pending state you can freely change or delete the entry. Confirming the entry lets us know that you have reviewed your entry as well as our payment policy. Confirming your entry also gives you access to our online payment system, which is a safe and secure method of paying for your entry. We will not process your entry until it has been Confirmed. All non-confirmed entries will be removed from the system at 5:00 PM the Friday before each meet.
While live results are available as soon as a race is completed and entered into the system, we strive to have the full results from our meets on the site within 72 hours of the completion of the meet. We usually have them up much faster than that. While we will occasionally post results of other meets of interest on our site we obviously can't guarantee when or if those results will be available. You should check the site frequently for the latest results or for notices of any delay status.
My Athlete information is incorrect, how do I get it changed?
The spelling of the name, Gender and birth date of the athlete are the responsibility of the User who entered them into the system. They have the ability to go online and make the appropriate changes to the database. Contact your Club contact person for further assistance or contact us at Support for more advanced help.
Do I have to pay for my entries as soon as I submit them?
No, you are not required to pay for your entries as soon as you submit them but they will not be accepted until full payment is made. If you do not make payment when you submit your entries you must return to the Meet Administration Center and follow the link to the payment center and make payment by 5:00 PM the Friday before each meet. You can check the amount owed by displaying all entries for the meet. The amount owed will be calculated minus any previous payments made. Entries not paid for by the deadline will be removed from the meet and the User will be placed on the Delinquent payers list. Users & Clubs on the delinquent payers list will not be permitted to make additional entries until full payment for delinquent entries has been made.
